Help

How can we help?

Answers to the questions people ask most. If yours isn’t here, write to us and a person will reply.

Write to a person

There’s one of us, so a reply can take a day or two, but every message is read. Reporting from inside the app is better: Settings › Send feedback attaches the app version and whether you’re on iPhone or Android, the first two things anyone would ask.

support@globsie.com

Getting started

Do I need an account?

No. The app works completely without one, and nothing is hidden behind signing in. An account exists so that a second device, or a replaced one, can show the same log, and so you can use Friends. Without it, everything stays on your phone and nothing is sent anywhere.

Is Globsie free?

Yes. Globsie is free to download and has no ads. Posters come with no watermark and no charge.

What’s the fastest way to fill in my map?

Use the bulk list: run down the countries, tap the ones you’ve been to, and add them to your map in one go. You can add cities, dates and a journal to any of them later.

Account and sign-in

I can’t sign in
  • You can sign in with your username or your email address. Either works.
  • Forgotten password: Forgot password on the sign-in sheet emails you a code. It’s single use, so if you leave that screen and come back, ask for a new one.
  • If you signed up with Apple or Google, there’s no password to reset. Use the same button you used the first time; the app says so if you try.
  • If you registered and never entered the emailed code, just sign in with the address and password you chose. The app sends a fresh code and puts you back on that step.
I didn’t get the email with my code

Look in your spam or junk folder first: the code comes from hello@mail.globsie.com. A code expires after 30 minutes, so if it’s older than that, ask for a new one from the same screen.

Sync and backup

Are my photos backed up?

Only if you turn it on. Photos you attach to a journal entry stay on your device until you switch on Settings › Data › Back up photos, which needs an account. From then on each photo gets a private copy only you can reach, and any phone signed into your account brings them back by itself. By default backup waits for Wi‑Fi; a second switch lets it use mobile data.

Without it, a second device signed into the same account knows an entry has photos and shows a placeholder in their place, and if you lose your phone the places and the writing survive and the photos don’t.

My places haven’t appeared on my other device

Sync runs when the app opens and after you change something, and it needs a connection. Open the app on both devices, check both are signed into the same account, and give it a moment. If a place still doesn’t cross over, send feedback from the device that’s missing it: the version number in the report tells us where to look.

Can I export everything?

Yes. Settings › Export writes your whole log to a file you keep, and Import brings it back. The file doesn’t include photos.

The map

A country isn’t filling in

Log a place in it: a country ticked in the bulk list, or a trip with that country set, will colour it. A record that names only a country deliberately gets no city dot. The fill already says you were there, and a dot in the middle of a country would claim a spot you never stood on.

Does the map work offline?

Yes. The country shapes are part of the app, so the globe draws with no connection at all, and your records are stored on the device. Only signing in, syncing and Friends need the network.

What about the map’s telemetry?

The Mapbox map component can collect usage data for Mapbox, under Mapbox’s own policy. Globsie switches it off every time it starts, and we never receive it either way.

Friends and sharing

How do I add a friend?

Open the Friends tab and tap Add a friend, then type their exact username. Or scan the QR code on their You tab with your phone’s camera. Once they accept, you’re friends.

What can my friends see?

The trips you switch to Friends, with only the journal days and photos you tick. They see a trip’s month and year unless you choose to show the exact days, and a trip you’re still on only once it’s over, unless you share it while you’re there. They also see your numbers and the countries on your wishlist, unless you turn those off in Settings › Sharing. They never see your map coordinates, your goals, a wish’s dates or notes, or your email address. The full list is on the Friends page.

How do I stop sharing a trip?

Open the trip and switch Who can see this trip back to Only me. Its shared copy and photos are deleted. To take back just one day or one photo, untick it.

Can strangers find me?

Only by your exact username or your QR code; a partial name finds nobody. Turn on Hide me in Edit profile and only someone who scans your code can find you or send you a request. Making a new code stops every older one from working.

Who sees my hearts and comments?

Everyone who can see the trip: the friend who shared it, and their friends, with your name and photo. That can include people who aren’t your friends.

How do I delete or report a comment?

Press and hold the comment. You can delete your own, and any comment on a trip of yours. Anybody else’s you can report, and it disappears for you straight away.

Notifications

How do I choose which notifications I get?

Settings › Friends › Notifications has a switch for each kind: friend requests, accepted requests, hearts on your trips, friends’ new trips, and comments on your trips. To turn them all off, use your phone’s own settings for Globsie.

Deleting your data

What’s the difference between deleting my data and deleting my account?

They’re different things and the app keeps them apart. Settings › Delete all data removes records; Settings › Delete account closes the account and removes the copy held for it, leaving what’s on your phone alone. Each screen says exactly what it will do before you confirm.

If you signed in with Apple, one step is yours rather than ours: open your iPhone’s Settings, tap your name, then Sign in with Apple, find this app in the list and tap Stop Using Apple ID. That list is Apple’s, so the entry may be named after the app’s identifier rather than after the app.

Devices

Which devices does it run on?

iPhone, on iOS 15.1 and later. It isn’t designed for iPad: an iPad can install it and will run it scaled, but the layout is a phone’s. An Android version is in the works.

Reporting something a friend shared

Every shared trip, photo and profile has a Report button in the app, and every report is looked at within a day. You can also block anyone from their profile, and they aren’t told. For anything urgent, write to support@globsie.com. What is and isn’t allowed is in the Terms of Use.

Bugs, feature requests, questions about your data, or a message you’d like deleted: support@globsie.com. Everything about what the app stores and where is in the privacy policy.